Terms and conditions

Only & Eve Terms and conditions - Scented Candles and Reed Diffusers


Company information

Only & Eve Ltd are a limited company registered in England & Wales at Companies House under registration number 10761473.

Our registered address is:

Endurance House Colmet Court, Queensway South, Team Valley Trading Estate, Gateshead, United Kingdom, NE11 0EF.

Our trading address is:

22 Regent Terrace, Gateshead, United Kingdom, NE8 1LU.


Purchase eligibility

To be eligible to purchase goods on this website, and lawfully enter into a contract with Only & Eve Ltd, under English law you must be aged over 16 years and be the holder of a valid credit/debit card.



The contract between you and Only & Eve Ltd will be concluded in English.


Placing an order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, you should contact us before placing an order.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court.

This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.

Accordingly, any products or promotions not permitted under your local law are not offered to you.  A contract between the customer and Only & Eve Ltd for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyer's credit/debit card will be charged for the value of the goods dispatched).

This does not affect the customer's statutory rights. Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery.

Every effort is made to ensure that this will not happen – please refer to our returns policy.

A delivery charge will be added to your order value where appropriate, please see our shipping/delivery page on this website.

You will be guided through the order purchase process by a series of simple instructions and will have the opportunity to review your order and confirm it is correct prior to order completion.

Once you have placed your order, we will send you an email acknowledgement providing you with your order details and the value of your order, which has been debited to your debit/credit card. This is not an order acceptance from Only & Eve Ltd.

Unless we have notified you that we cannot accept your order or you have cancelled your order in accordance with our cancellation procedure, our acceptance of your order and the completion of the contract between Only & Eve Ltd and you will take place when we have dispatched the ordered goods to you. To cancel an order that has already been dispatched, you will need to follow the returns procedure detailed on this website.

We may not accept your order if an item is out of stock, we are unable to obtain authorisation on your payment, we suspect fraudulent activity or a violation of our terms and conditions (including our Privacy Policy) or if we identify a product or pricing error.

If we are unable to complete your order following our order acknowledgement we will contact you by telephone or email advising you of this.

If you require any help with your order, please contact us at +44 (0) 191 704 2128.  Our customer service team is available Monday to Friday from 9.00am to 5.30pm by telephone.  Alternatively, please email us at  We aim to reply to all emails within 24 hours.  You may also use the contact form provided on the contact page of this website.



We accept online payment in a secure environment by credit and debit card; a list of the cards accepted are shown on the bottom of each website page.

We also accept payment via PayPal Secure Payments and Apple Pay. All transactions are shown in GB pound sterling.

All prices quoted on this website are accurate at the time of publication and are quoted in sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate but exclusive of delivery charges.

If your order is being dispatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

You may pay using any of the above methods. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to violation checks and authorisation by the card issuer. If the issuer for any reason refuses to authorise payment to us, pre or post payment, we will not be liable for a delay or cancellation of your order.


Description of goods

Whilst we take all reasonable care to ensure that all details, prices, descriptions and images of products on this site are correct at the time of entry, we cannot guarantee that they are complete or error-free.

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active.


Resale of goods

The products available on this site are for personal use only. You may not sell or resell any of the products you purchase or otherwise receive from us.



The legal ownership of the goods will remain with Only & Eve Ltd until full payment has been received. Upon a refund, the legal ownership of the goods will immediately revert to Only & Eve Ltd.



Once delivery has been completed, the risk in goods will be transferred to you.


Your responsibilities

When using this site, you shall comply with our terms and conditions. You shall act always in accordance with the law, custom and in good faith.


Your account

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measure to protect and prevent access to your account.

You agree to accept responsibility for all activities that occur under your name and password. If you believe your account has been hacked please contact us immediately.

Your account can be cancelled by contacting us at  


Intellectual property

The contents of these pages (including photographs, designs, logos, photographs, text, written and other materials) are the copyright trademark or registered trademark of Only & Eve Ltd or its content and technology providers or their respective owners.  All rights reserved.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited other than you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Only & Eve Ltd or copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Last update: 25th September 2017.