Returns and refunds policy
If you are not entirely happy with the products that you have purchased you may return them to us within 28 days of receipt.
We will be more than happy to offer you an exchange or, at our discretion, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
Please take extra care to read the Product Care Information which comes with each candle and diffuser. This can be found on the base of the glass by peeling back the facing label.
Alternative, please refer to our candle or diffuser care guide sections of our website, as we cannot accept items for a refund or exchange if they have been damaged.
If goods are returned after 14 days of receipt delivery will not be refunded. Please note unless the goods are faulty the cost of returning the goods must be met by the customer. Unfortunately this will not be reimbursed by Only & Eve Ltd.
Returning a product
For all returns, except where the item is faulty, the customer agrees to arrange and pay for the return of the products to us.
To return any faulty products to us, please email our customer service team at:
If your request for return is accepted, you will be contacted via email with a returns number and instructions.
You will required to pack the items in the same way that they were despatched to you. The address to which returns should be sent will be given to you by our customer services team in an email.
When returning items we strongly recommend to obtain proof of posting. We cannot accept responsibility for items lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Acceptance of goods
When you receive your goods, you must inspect them carefully. You will have deemed to have accepted them unless you notify us that you have cancelled your order and/or you return them to us in accordance with our returns procedure.
If you take no such action then we will not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us at firstname.lastname@example.org.