Like all things beautiful, your Only & Eve candle needs care and nurturing.
As tempting as it is want to light your candle immediately, to see the gentle flickering flame and sense the fragrance you've been waiting for, please take a moment to read this guide. It will help prolong the life of your candle and ensure it burns efficiently, allowing you to enjoy it as we want you to.
Inspecting your candle
- Carefully remove all packaging from the candle.
- Check the product has no cracks or damage to the glass. On the rare occasion this can happen, do not use it. Contact customer services at email@example.com.
- You may notice a couple of little bubbles or “pull away” which is where the wax has pulled away from the glass. This is perfectly normal. Our candles are hand-poured and, during the heating and cooling process, occasionally the wax may “pull away” from the side of the glass. Once your candle is lit and the wax has warmed, the wax should gently fall back into place.
Positioning your candle
Finding the perfect location helps you maintain the life and appearance of your candle and, more importantly, guards your safety and that of others.
- Avoid draughts and placing in front of open windows/doors.
- Do not place next to flammable material such as curtains, etc.
- Always store candles in a cool dry place out of direct sunlight, as they are sensitive to temperature and light which can damage the structure of the wax and affect their performance.
Lighting your candle
Your candle needs a little care and attention to achieve a beautiful and even burn.
- Before lighting, trim the candle wick to approximately 5mm to remove any “clubbing” from the wick. This helps prevent smoking and will ensure better scent diffusion. It also creates a smaller, more elegant, flame.
- Check the wick is positioned in the centre of the candle. This is essential to an even burn.
- The first time you light your candle it needs to burn for approximately 2-4 hours.
Following the above points ensures that melted wax reaches the sides of the glass and allows your candle to burn evenly and allow for the best scent diffusion. This avoids remnants of unburned wax (tunnelling) that will reduce the lifespan of your candle.
- Trim the candle wick on a regular basis to avoid smoking and the flame getting close to the glass.
- Allow the candle to cool down and the wax to solidify before moving it.
- Do not burn your candle for more than 4 hours at a time.
- Check that the candle wax pool is clear of debris prior to burning. Matchstick heads and wick remnants in the wax pool can lead to candle flaring.
- Always leave at least 10cm between burning candles.
- Avoid placing the candle in direct contact with a glass, marble or wooden surface whilst burning.
- Candles are burned on a flat, heat resistant surface.
- Never leave a burning candle unattended.
- Do not burn candles on or near anything flammable, and allow ample headroom for the candle flame in a well-ventilated area.
- We recommend you use a candle snuffer to extinguish the flame. Blowing out your candle is not recommended as the molten wax can splatter and the wick may continue to glow and emit smoke.
Enjoy your candle and the fragrance and ambience it delivers. If you have any further questions about caring for your candle, please don't hesitate to contact us at firstname.lastname@example.org.